IT Support Supervisor

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IT Support Supervisor

About MetDesk

MetDesk is the UK’s leading private sector weather forecasting business with a growing world-wide focus, specialising in business critical services to a corporate and industrial customer base. Weather is one of the most exciting and diverse industries on the planet and this is your opportunity to become an important part of the fastest growing commercial weather forecasting company in Europe.

We deal in significant datasets so you’ll be using the latest technologies to provide services to our growing global customer base. Your skills will support a broad range of industries from transportation, energy through to complex data analytics.

MetDesk is headquartered in the picturesque Chiltern town of Wendover, which has a regular direct train service to London.  This is a new position within the team to support our ongoing expansion and future aspirations.  You’ll be working closely with commercial staff, trained meteorologists and IT specialists.  There will be a focus on maintaining high reliability of our extensive infrastructure and there is also the exciting opportunity for you to innovate to take our systems to the next level.

Responsibilities

  • Collaborate and build relationships with other departments to address support matters
  • Supervise and mentor the support team passing on your experience
  • Hold regular stand-up calls with the team to give guidance on tasks and provide assistance for issues they might want to raise
  • Recognise training requirements for support staff to ensure they have the full knowledge to react to problems
  • Take ownership of customer and staff issues reported and see the problems through to a resolution
  • Recommend improvements based on your experience when troubleshooting issues
  • Join on-call rota to respond to emergencies
  • Develop fixes to problems that have been marked for follow up
  • Peer review code or config changes to MetDesk internal systems
  • Use our internal weather visualisation tools to assist problem solving

Experience and skills required

Essential skills

  • Experience working in a technical support department
  • Hands on experience with Linux, Windows and Mac OS environments
  • Excellent problem solving and communication skills
  • Knowledge of database architectures such as MySQL/MariaDB, PostgreSQL

Desirable skills criteria

  • Team leader experience
  • Knowledge of NoSQL architectures such as MongoDB
  • Docker
  • JIRA
  • PHP
  • Python

Package & Location

  • Salary commensurate with experience
  • Company profit share scheme
  • Company matched pension scheme
  • 25 days holiday plus public holidays
  • Job Type: Full-time, permanent
  • Flexibility of working full time in the MetDesk office, Hybrid or Remote

 

Please send your CV with covering letter to careers2022@metdesk.com

 

MetDesk is an equal opportunities employer